Physical Therapy · Volume
80 · Number 9 · September 2000 · pp. 853-863
The Development of an Instrument to Measure Satisfaction With
Physical Therapy
Abstract
Marc S Goldstein, Steven D Elliott and
Andrew A Guccione
Background and Purpose
Patient satisfaction continues to receive attention as a measure of
the outcome of physical therapy intervention. However, a great deal more
attention has been paid to the topic outside of, rather than within,
physical therapy. This article describes the development of an
instrument that measures patient satisfaction among physical therapists'
patients and clients. Method. A 26-item instrument designed to
measure the domains of patient satisfaction among patients was developed
by the authors in preparation for this study and field tested on
patients from several sites comprising a large clinical operation.
Descriptive statistics and estimates of reliability of measurements
obtained with the instrument were computed. Reliability and validity
were assessed. A total of 289 individuals completed the instrument.
Results. The coefficient for reliability (Cronbach alpha=.99)
obtained for the instrument was clearly within a desired range.
Different types of validity were established as well. Conclusion and
Discussion. Instruments typically used by physical therapists to
measure patient satisfaction have undergone little psychometric
analysis. This instrument appears to meet the criteria required to make
it a useful tool for measuring patient satisfaction.
Key Words: Patient satisfaction •
Physical therapy • Reliability • Validity
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Author Information
MS Goldstein, EdD, is Director, Research Services, Division of
Practice and Research, American Physical Therapy Association, 1111 N
Fairfax St, Alexandria, VA 22314 (USA) (marcgoldstein@apta.org).
Address all correspondence to Dr Goldstein.
SD Elliott, PhD, is Director of Analytic Support, Division of
Practice and Research, American Physical Therapy Association
AA Guccione, PT, PhD, FAPTA, is Senior Vice-President, Division of
Practice and Research, American Physical Therapy Association
Article Information
Submitted December 1, 1999; Accepted May 10, 2000
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Copyright 2000 by the American Physical Therapy Association
[Last updated: 03/15/08 | Contact: research@apta.org]
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