FAQ: Auto Renew Plan

The majority of APTA members are eligible to enroll in APTA's Auto Renew Plan (ARP). The ARP is designed to provide APTA members with an easy, convenient, and highly secure way to pay their membership dues.

Note: ARP is not available to conditional membership categories, including retired and PT-Post Professional, which require annual recertification of eligibility.

What is the Auto Renewal Plan (ARP)? 

ARP allows members to pay their dues directly from their credit/debit card account. The ARP payment process automatically renews each year, freeing you from having to resubmit your renewal and payment information annually.

Who can sign up for ARP? 

PTs, PTAs, and student members can use ARP. ARP is not available to conditional membership categories, including retired and PT-Post Professional since these require annual recertification of eligibility.

What are the benefits of ARP? 

No disruption in your membership, no checks to write, and no payments to mail.

How do I sign up for ARP? 

When you renew or join APTA, pay by credit/debit card and complete the Auto Renew Plan portion of your application or renewal and send via mail, fax, or online. APTA will automatically charge your annual membership fee to your credit card on the tenth day of the month of your membership renewal date each year.

How will I know when a payment is made or how much was paid? Will I get an invoice? 

Instead of an annual renewal notice, APTA will send you a reminder notice at least 30 days before your annual membership is charged to your credit/debit card. The reminder notice will provide details about pending dues and voluntary contribution charges and how to contact APTA with any updates to the membership options, payment method, card number, expiration date, and details on how to contact APTA to discontinue the automatic charges to your credit/debit card. If you do not so notify APTA, your membership will automatically renew and your credit/debit card will be charged. Your membership will continue from year to year unless canceled by either party.

Your membership will be renewed annually at the current rate in effect at renewal (along with voluntary contributions). APTA will charge your card annually on the 10th business day during the month that your membership is due to expire and send a receipt once the card is charged.

APTA will notify you if your credit/debit card has expired or if any difficulties are experienced during processing. If we are unable to complete your renewal or if your card is declined you will be notified and a standard dues invoice will be mailed to you.

Must I and How do I change or update my ARP contact or payment information? 

You must notify APTA of any changes to your e-mail, address, or payment information (credit card, account number, expiration date, etc). Reminder notices will be sent to the last street or e-mail address that you provided. To update your contact information, visit your Profile. To update your payment preferences, contact Member Services at autorenew@apta.org or 800/999-2782, ext 3395 or 703/706-3395.

How do I reconcile any problems I may have with ARP? 

Please contact Member Services Department at autorenew@apta.org or 800/999-2782, ext 3395 or 703/706-3395.

What if I don't have enough money in my account when ARP is posted to my account? 

You are obligated to have enough money in your account to make ARP payments, just as you must have funds in an account to cover a check. If you do not have enough open credit or money in your account, your financial institution can deny the transaction and/or charge returned or over the limit credit fees.

How do I cancel ARP? 

You may cancel the auto renew option at any time by contacting APTA by telephone 800/999-2782, ext 3395, or 703/706-3395, Monday through Friday, 8:30 am to 6:00 pm, ET or in writing to autorenew@apta.org, or APTA, Member Services Department, 1111 North Fairfax Street, Alexandria, VA 22314. Thereafter, you can choose to renew online or a standard dues notice will be mailed to you.

All ARP enrollment requests must be made at least 5 business days prior to the date of your scheduled membership dues charge. Requests made in less than 5 business days prior to your scheduled membership dues charge may not be honored for that renewal period but will be honored for all future renewals.

How long does ARP continue? 

ARP continues annually, based on your membership anniversary date and current renewal rate in effect at the time of renewal. Your membership will continue from year to year unless canceled by either party. You will receive a reminder e-mail before each annual renewal period providing the details about pending dues and contribution charges and how to contact APTA with any updates to the card number or expiration date or to make changes to your membership options, including details on how to cancel the auto renewal agreement.

If your question is not answered here please contact APTA Member Services at 800/999-2782, ext 3395, or 703/706-3395, Monday through Friday, 8:30 am to 6:00 pm, ET or e-mail autorenew@apta.org.

ADVERTISEMENT
Socious - Hubba Hubba