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  • Furnishing and Billing E-Visits: Addressing Your Questions

    Waivers by CMS that allow for limited digital communication with patients, known as e-visits, have triggered a wave of questions. Here are our answers to the ones we hear most often.


    [NOTE: No updates will be made to this article after April 16, 2020. Updated information can be found at this dedicated webpage.]


    APTA is receiving many questions about the regulatory waivers announced by CMS related to digital communication between providers and patients, particularly regarding e-visits and the use of HCPCS codes G2061-G2063. We've compiled this list of the most common questions we're receiving, and we're updating it as new information becomes available and new questions emerge.

    The Q&As below are grouped within these areas: general, coding and billing, the seven-day period, practice, documentation, and HIPAA.

    If you have a handle on e-visits and just want a brief review of the basics, see our "Quick Reference to Using E-Visits for Physical Therapist Services." But if the new waivers leave you with questions, continue below.

    Please note that e-visits are NOT the same as telehealth or telerehab services. Congress and CMS have not modified Medicare to add physical therapists to the roster of providers who can be reimbursed for telehealth services. Although CMS announced on March 30 that it would now include PT, OT, and SLP services as being covered under the Medicare physician fee schedule when furnished as telehealth, the agency did not add PTs, OTs, and SLPs to the list of providers eligible to furnish telehealth. With that said, APTA regulatory and payment staff are working directly with CMS and private payers to seek expansion of coverage of telehealth services to include physical therapy services.

    Also important to keep in mind: If you don’t find the answer to your question here, continue to consult trusted sources such as APTA (advocacy@apta.org). Avoid acting on conjecture or recommendations that you don’t know to be reliable.

    In addition the information here, CMS also has answers to Frequently Asked Questions about e-visits. You can find reimbursement rates for the e-visit related codes using the CMS Physician Fee Schedule Look-Up Tool.

    [Editor's note: The parenthetical dates at the end of each answer indicate either the date it was created or the last time it was updated.]

    In General

    1. What is an e-visit?
    In its 2020 physician fee schedule final rule, CMS describes e-visits as “non face-to-face patient-initiated digital communications that require a clinical decision that otherwise typically would have been provided in the office.” The code descriptors for the HCPCS codes related to e-visits suggest that the codes are intended to cover short-term (up to seven days) assessments and management activities that are conducted online or via some other digital platform and include any associated clinical decision-making. (March 18)

    2. Is an e-visit a telehealth service?
    No. An e-visit is considered a service furnished remotely using technology but is not considered a Medicare telehealth service. Under Medicare physical therapists are still not recognized as telehealth providers. An e-visit does not constitute telehealth under the Medicare definition. Under commercial payer policies, the answer varies, so check with your payer. (March 20)

    3. Are PTs required to complete an 1135 waiver to bill for an e-visit?
    No, it's a blanket waiver. But you must use the CR modifier. See question 15 below. (March 20)

    4. What is an online patient portal?
    The HHS Office of National Coordinator for Health Information Technology (ONC) describes a patient portal as a secure online website that gives patients convenient, 24-hour access to personal health information from anywhere with an internet connection. A patient portal requires a secure username and password to allow patients to securely message their provider. (March 18)

    5. Is an online patient portal the only medium PTs can use for an e-visit? Can a phone call encounter without video qualify?
    Under the original code description, an online patient portal is required. Although CMS has implied that they are giving providers flexibility in the platform used, please check with your Medicare Administrative Contractor (MAC) for guidance.  (March 20)

    6. Is there a way for a PT to establish a new patient using an e-visit, for patients who do not want to come in person for an evaluation? Similarly, can a physician transfer a new patient or establish a new patient under a PT’s care in order for the PT to use the e-visit codes for an evaluation?
    No, but see the caveat below. The patient must already be under the care of the therapist. E-visits are intended to be furnished to established patients that the PT is currently treating under a plan of care.

    Note: CMS says it is "exercising enforcement discretion" on an interim basis and will not conduct reviews to consider whether e-visits were furnished to established patients. However, APTA advises providers to continue to comply with their state practice acts and any other applicable state or local laws, which generally require the PT to have evaluated a patient before providing any recommendations or care. (March 30)

    7. How does the assessment work? Are G2061, G2062, and G2063 the codes to use?
    The assessment and management codes G2061-G2063 allow a provider to respond to a patient-initiated request for an e-visit. The term is misleading, as this is not a “visit” in the traditional sense but rather activities and correspondence that support a patient over a maximum of a seven-day period. (March 20)

    8. CMS originally said there would be leniency with providing e-visits across state lines. Does this hold true for other insurances?
    The 1135 provisions include a "waiver of provider licensure," but it doesn't mean much unless a state creates a waiver, too. The 1135 system wasn't created solely for pandemics — it's also used to respond to regional disasters, where out-of-state providers may be needed to respond to an emergency. That's where the licensure waiver has the most effect. While the provisions do include a waiver that allows authorized providers to render services outside their states of Medicare enrollment, in order for the provider license waiver to be of practical use, states need to create their own licensure waivers because state requirements take precedence. However, many states are passing legislation related to licensure requirements. (March 20)

    Coding and Billing

    9. What codes can a physical therapist bill for an e-visit?
    Physical therapists are eligible to use these HCPCS codes:

    • G2061: Qualified nonphysician health care professional online assessment and management, for an established patient, for up to seven days; cumulative time during the seven days, 5-10 minutes.
    • G2062: Qualified nonphysician health care professional online assessment and management service, for an established patient, for up to seven days; cumulative time during the 7 days, 11-20 minutes.
    • G2063: Qualified nonphysician qualified health care professional assessment and management service, for an established patient, for up to seven days; cumulative time during the 7 days, 21 or more minutes. (March 18)

    10. What place of service (POS) code do PTs use when billing e-visits?
    The POS is the location of the billing practitioner. In the case with remote services, the locality that is assigned to the claim is based on the place where the claims service was rendered. Therefore, in this situation, if the physician/practitioner doing the monitoring is in, for example, Maryland, and the beneficiary is in New York, the locality or POS is Maryland. The issue is “where the service was rendered,” and in the example above, the service was rendered in Maryland, because that’s where the physician/practitioner is located. That would come in on the claim as the place where the service was rendered. It does not matter where the corporate address of the billing provider is, nor does it matter what the beneficiaries’ addresses are. It matters where the service was rendered; that is, where the biller is located. (March 18)

    11. Should POS code 02 be used when billing an e-visit? What about using the 95 modifier vs. the GT modifier?
    For Medicare you can only bill for an e-visit. An e-visit does not meet the definition of telehealth under Medicare, and PTs should not use POS code 02. Nor should a PT use GT modifier when billing an e-visit under Medicare. (March 20)

    12. What POS code should be used if the PT has a mobile or home office?
    In this instance, we believe POS code 12 would be correct. (March 20)

    13. Alternatively, what POS code should be used if the PT has a brick and mortar office but is responding to the e-visit while at home?
    In this instance, we believe the POS code 11 would be correct. (March 20)

    14. Can a PTA in an outpatient clinic use one of the codes for this service if under direct supervision in the clinic?
    No. (March 20)

    15. What modifier is required to be appended to the claim?
    Because a public health emergency has been declared, CMS guidance instructs providers to apply the CR (catastrophe/disaster related) modifier. (March 30)

    16. Is the GP modifier required to be appended to the claim?
    Yes, CMS is designating HCPCS codes G2061, G2062, or G2063 as "sometimes therapy" services that require the private practice PT to include the corresponding GP modifier on claims for these services.  (March 30)

    17. Can institutional settings bill these codes?
    It doesn't appear so, because CMS has described these as "sometimes therapy" services that require the private practice PT to include the GP modifier on the claim. As we continue to seek clarification from CMS, please check with your Medicare Administrative Contractor. (March 30)

    18. Will Medicare coinsurance and the annual Part B deductible apply to these codes?
    Yes. According to the CMS fact sheet, the annual Medicare Part B deductible and 20% coinsurance apply to these codes. (March 18)

    19. If someone has a secondary insurance with a per-visit copay, does this apply to the e-visit?
    This varies by payer. Many payers are waiving copays and deductibles for these services, but PTs will need to check their payers’ policies. (March 20)

    20. Can PTs bill CPT codes 99421, 99422 and 99423 for an e-visit?
    No. These are evaluation and management, or E/M, codes, for e-visits and PTs are not permitted to independently bill for E/M visits. The non-physician e-visit codes are CPT codes 98970-98972 for commercial payers and HCPCS codes G2061-G2063 for Medicare. (March 18)

    21. Can PTs bill CPT codes 99441-99443?
    99441-99443 are E/M codes for telephone services that cannot be billed by physical therapists. The non-physician codes for telephonic assessments are 98966-98968. Medicare has not provided any guidance on the use of these codes by physical therapists at this time. (March 18)

    22. When can I use CPT code 98966, Under Non-Face-to-Face Nonphysician Telephone Services?
    CPT code 98966 is a medical procedural code under the Non-Face-to-Face Nonphysician Telephone Services. Generally, this code has not been approved for use by PTs. APTA is seeking clarification from payers regarding PTs’ use of this code, and we will continue to provide updates. PTs also can contact their payers directly. (March 20)

    23. Will commercial payers pay for an e-visit?
    Payer policies may vary, so check with each insurance carrier, including Medicare Advantage plans, as to whether they will pay for an e-visit with HCPCS codes G2061, G2062, and G2063, or CPT codes 98970, 98971, and 98972. (March 18)

    APTA is urging any private payers that are not already covering telehealth services delivered by PTs to remove those limitations now. APTA is in direct contact with several large commercial payers advocating for expanded remote and/or telehealth policies that would allow PTs and PTAs to maintain contact with and care for patients who are unable to come to the clinic. APTA is also providing resources for PTs to use to communicate directly with payers regarding provision of and payment for remote and/or telehealth services. (March 18)

    Seven-Day Period

    24. What is meant by “established patient”? Can the PT put something on their website to state this is currently available, or if a patient calls to schedule an appointment would the PT notify them of this option?
    CMS has stated that e-visits include services furnished to an established patient that the PT is currently treating under a plan of care. (March 30)

    25. If the patient came in person for an evaluation visit, could they switch to telehealth for the second visit?
    Keep in mind that these are not telehealth visits in the truest sense. This is a means by which a PT can manage the care of a patient over a period of up to seven consecutive days when the patient is unable to or does not need to come into the clinic. (March 20)

    26. What is meant by “for up to seven days; cumulative time for the seven days”?
    The PT would bill the appropriate code based on the cumulative amount of time spent over a seven-day period. (March 18)

    27. When does the seven-day period begin? Is it defined, such as always Sunday to Saturday, or is it from the start of the first e-visit to seven consecutive days thereafter?
    The seven-day assessment and management period begins when the provider responds to the patient's request for an e-visit. The period ends after seven consecutive calendar days. (March 20)

    28. Does the seven-day period mean the seven days between the first e-visit to the last e-visit? Can there be multiple e-visits within the seven-day period?
    The seven-day period is seven consecutive calendar days beginning when the provider responds to the patient’s request for an e-visit. All of the cumulative activities occurring within the seven-day period support the selection of the appropriate code for that seven-day period based on the time spent. (March 20)

    29. Can a PT bill more than one code per seven-day period?
    No. You can only bill one code per seven-day period. (March 18)

    30. Can other CPT codes be billed in the seven-day period when an e-visit is performed?
    An e-visit cannot be billed if a face-to-face visit occurs within seven days before or within seven days after the e-visit. When the e-visit originates from a related service provided within the previous seven days by the same qualified health care professional, then the e-visit would be considered bundled into that previous service and owuld not be separately billable.As a reminder, an e-visit is not a treatment session. It is the means by which a provider addresses a specific question or outreach from a patient, and it is an aggregate of interactions and actions taken over a period of a maximum of seven consecutive days. (March 30)

    31. Can the codes only be used once within a given episode of care, or can they be billed more than once (during two or more different seven-day periods within the episode of care)?
    An e-visit code can be billed more than once, i.e., during tow or more different seven-day periods within the episode of care. There is not a frequency limitation over an episode of care. (April 15)

    32. Does the PT have to make sure that the patient is not seen for at least seven days before or after the e-visit?
    The comparable CPT codes do limit the use of these codes to seven days after and before a face-to-face visit. PTs should follow the rules about the number of visits that limit the use of these codes to seven days after and before a face-to-face visit. (March 20)

    33. If the patient’s issue is resolved in three days, does the PT have to wait seven days to document or bill the e-visit?
    No. For example, if the PT determines via the assessment and management e-visit that the patient needs to be referred to another provider and the PT will not continue interaction with the patient, then the PT can document and bill the assessment and management activities at that time. The seven-day period is a maximum. (March 20)

    34. Does this also mean a PT can only submit this code every seven days?
    Yes, the appropriate code would be submitted once for the seven-day period for the same patient within the same episode of care. (March 18)

    35. Does "seven days" refer to seven consecutive days or to up to seven different visits spread out?
    The seven days is a period of time over seven consecutive days during which the assessment and management services occur as needed for the individual patient. The patient must generate the initial inquiry, and communications can occur over a seven-day period. (March 18)


    36. What if patients need regular consultation? Can the PT set up a weekly e-visit with them?
    Remember, the patient must initiate [emphasis added] the e-visit, which is intended to serve as an alternative to the traditional in-person visit for nonurgent medical issues. The online digital assessment and management is also intended to address a specific patient issue, problem, or need and is not intended to be an ongoing consultation model. (March 18)

    37. Does an "in-person" evaluation refer to one performed by an MD or by a physical therapist? If an MD does an E/M, can the PT then do e-visits and use the G-codes?
    For a therapist to bill for this cumulative assessment and management service, the patient must already be under the care of the physical therapist, meaning the physical therapist must have already performed the evaluation. (March 18)

    38. What if a patient’s start of care was two months ago, before the pandemic started, and the physical therapist did not educate them about an e-visit then; is the therapist unable do it now and bill for it?
    The physical therapist can educate the patient about the availability of an e-visit any time during the episode of their care. (March 18)

    39. If the evaluation has been cosigned by the referring provider and it did not include e-visits within the developed plan of care, can an e-visit be performed?
    An e-visit does not need to be delineated in a developed plan of care; it is the exception to the plan of care. (March 20)

    40. Does an e-visit count against the number of visits permitted under a NCD, such as for cardiac rehab?
    We do not believe an e-visit counts against the number of visits permitted under Medicare coverage rules. (March 20)

    41. How does an e-visit affect the count toward the 10-visit requirement for a progress report? Does each encounter count toward the 10, or does billing the code once for all the encounters within the seven-day period count as one visit?
    E-visit services do not count toward the 10-visit progress report requirement. (March 20)

    42. Can a hospital or home health agency use e-visits?
    An e-visit is a Medicare Part B covered service that can be billed by a professional, such as a PT in private practice. See question 17 for more information. (March 30)


    43. What are the documentation requirements to support the billing of these codes?
    Document that the patient initiated the e-visit and the service(s) provided, including your clinical decision-making associated with the service. Since the services may be intermittent over a seven-day period, document all components of patient assessment and management performed during the time period. (March 18)

    44. Do PTs still follow the plan of care regarding frequency of visits per week?
    APTA suggests documenting the reason why the patient is unable to come in for an office visit and then document the e-visit. The e-visit would not need to be done in compliance with the frequency of the plan of care, as the visit would be documented as inability to come for in-person visit/cancellation. (March 18)

    45. Are daily notes required for reimbursement for these e-visit CPT codes? What if the CPT code was not approved under the original plan of care?
    The e-visit code does not have to be part of the original plan of care. Document all activities and interactions that occur within the seven-day period as you do them. Also document that the patient initiated and consented to the e-visit, as well as your clinical decision making. (March 20)

    46. What if plan of care is expired or it has been over 30 days since the patient’s last visit?
    This is a gray area without a clear answer. We are seeking clarification from CMS. (March 20)


    47. Does the online patient portal need to be HIPAA-compliant?
    APTA advises using a secure, HIPAA-compliant platform. However, per the CMS Fact Sheet issued on March 17, 2020, "Effective immediately, the HHS Office for Civil Rights will exercise enforcement discretion and waive penalties for HIPAA violations against health care providers that serve patients in good faith through everyday communications technologies, such as FaceTime or Skype, during the COVID-19 nationwide public health emergency." However, for purposes of e-visits FaceTime or Skype is not appropriate. CMS’ mention of FaceTime and Skype refers to the delivery of telehealth services. (March 20)


    • Once a pt has been contacted through an e-visit do they have to be seen in the office again before another 7 consecutive day period can be initiated for another e-visit under the same plan of care?

      Posted by Kelly Vredeveld on 3/18/2020 5:05 PM

    • How does all this apply to school based services? Can they be provided for several months?

      Posted by Julie Wissink, P.T. on 3/18/2020 5:31 PM

    • Thank you for this information although I’m still not clear on the seven day period that you’re talking about. If we use one code in a seven day period for a patient that we’ve already started with that agrees to the EVvisits, why aren’t we able to do this weekly until they aren’t needing the care or until we can see them one on one?

      Posted by Linda Sylvester on 3/18/2020 5:57 PM

    • Thanks-this is very helpful!

      Posted by Marsha Lawrence -> ?GQ_? on 3/18/2020 6:14 PM

    • The key question is what does it reimburse. A range or estimate is needed.

      Posted by Brad Van Pelt on 3/18/2020 7:27 PM

    • HI, You don't address if the issue of if this is only for Part B or if Part A home health is also covered by E-visit. Please clarify.

      Posted by Keri Jackson on 3/18/2020 7:30 PM

    • Can therapists bill for e-visits in the home health setting? Thanks

      Posted by Lauren on 3/18/2020 7:56 PM

    • I have many staff PT's who have concerns about billing and coding. Will these be addressed in the seminar on Thursday ?

      Posted by David L. Wetzel on 3/18/2020 11:49 PM

    • We should be able to use our normal codes say 97530, 97112, 97110 with the place of service as 02 and with a modifier that is designated for telecommunications ie GQ. The actual service is the same, just not in person. The payment even for the G2063 code is not adequate. Patients normally seen for 60 minutes 1-2 times in a 7 day period should be able to receive the same via video communication. If we could use our normal codes with the 02 place of service and GQ modifier modifications, the evisit billing would be smooth and jive with in clinic visits if there’s a combination. The G2061-3 are a nice start, but billing for what we actually do is better in my opinion

      Posted by Jb on 3/19/2020 12:45 AM

    • Further thought lead me to this. Using Triwest’s code descriptions as an example: The 97 codes for physical therapy state nothing about face to face in person treatment. There is no verbiage that states video treatments cannot be conducted and billed say under 97110, 97112. Furthermore “direct” contact refers to one on one care per TriWest, nothing states in person vs video conduction of treatment. The actual treatment could be considered 01 because the treatment was given from an office/clinic. The treatment was not a home visit. Therefore, we as PTs should be able to bill per usual for treatment whether by video or in person using the same codes. The G codes are set up for physicians it seems. Our codes should be able to be used per reasoning stated.

      Posted by Jb on 3/19/2020 7:00 AM

    • Can telehealth be used be used for the pediatric population?

      Posted by Sarah Lynn Jones on 3/19/2020 7:59 AM

    • Can PTA's provide this service?

      Posted by baljeet kaur -> DJY`DK on 3/19/2020 10:51 AM

    • Is there any opportunity for a PT to use an e-visit to provide guidance for new patients that are not currently under the care of the PT? Thank you!

      Posted by McKenzie on 3/19/2020 1:45 PM

    • I own a pediatric OP clinic, what are the limitations on e-visit/tele-health w/ children, parent education, HEP updates, etc. thank you!

      Posted by Dawn L Welborn-Mabrey on 3/19/2020 3:51 PM

    • Can PTA’s provide an e-vist in a home health setting?

      Posted by Amie on 3/19/2020 3:53 PM

    • Our only question is: Can the patient have an E-visit within 7 days after an in-office visit? Or do we have to wait 7 days before the patient can request an E-visit? Thank you for this FAQ..it was VERY helpful!!

      Posted by Catrina on 3/19/2020 4:49 PM

    • can you let us know the reimbursement for codes: G2061, G2062 G2063? Do we use the GP modifier on these codes? Do we use the CR code as well or is this just for telemedicine?

      Posted by carol on 3/19/2020 8:50 PM

    • Are the G0261-G0263 codes applicable to an outpatient rehab department of a hospital? These therapists currently do not bill for professional services and the services are billed on a UB04.

      Posted by Andrea on 3/19/2020 9:02 PM

    • I understand POS and that billing happens in the state where the provider is located. Does that mean we are allowed to treat/ do phone consulatations across state lines?

      Posted by Shefali Christopher -> @IV`DG on 3/20/2020 7:27 AM

    • The public school has requested us to provide tele-PT for our present population. 1. If we can only provide for 7 days, students who receive once a week PT will only be able to receive one session. The schools are looking to provide services via tele-PT possibly for the remainder of the school year. Please give me information regarding providing pediatric PT via a long term tele system thank you and stay healthy!

      Posted by Maryann Huzar on 3/20/2020 8:36 AM

    • Need guidance for how this applies to school based PT please.

      Posted by Cindy Baird on 3/20/2020 10:42 AM

    • Here is some current info for OT and PT school based practice in lite of covid19 in Texas. Hope this helps. TXSPOT.org/blog/default.aspx Titled: March 19th. Preliminary Guidance: Telehealth for School Based OT and PT

      Posted by Dana on 3/20/2020 11:18 AM

    • Are the G0261-3 billable on a UB claim form by a hospital department? If not, can a hospital department offering OP rehab bill for eVisits? We can't find anything to confirm this. We know that there are edits in place if we bill G codes like this on a UB they won't even get out of a clearinghouse.

      Posted by Kim on 3/20/2020 12:08 PM

    • Can a hospital based outpatient facility bill for e-visits? If so, how?

      Posted by Karen Whitesell on 3/20/2020 2:00 PM

    • I am wondering about JB's comment as well. We should be able to use our normal codes say 97530, 97112, 97110 with the place of service as 02 and with a modifier that is designated for telecommunications ie GQ. The actual service is the same, just not in person. The payment even for the G2063 code is not adequate. Patients normally seen for 60 minutes 1-2 times in a 7 day period should be able to receive the same via video communication. If we could use our normal codes with the 02 place of service and GQ modifier modifications, the evisit billing would be smooth and jive with in clinic visits if there’s a combination. The G2061-3 are a nice start, but billing for what we actually do is better in my opinion

      Posted by Rebecca on 3/20/2020 3:22 PM

    • I am a licensed Physical Therapist Assistant in the state of New Mexico. On the FB live today for CMS and APTA guidelines for e calls, I heard that PTA's are not able to perform e calls as this is an assessment and management service and that the G-codes provided can only be billed for payment by a Physical Therapist. If this is true and I will not be able to perform e calls then I need documentation of this to provide to my employer. If it is not true then please also let me know, Thank you! Kristin Provost, PTA, BS

      Posted by Kristin Provost, PTA, BS on 3/20/2020 5:22 PM

    • While this is better than nothing, the e-visits will allow us to regain only a minuscule number of the treatments and subsequent revenue that an in office or tele-health sessions could offer. I have closed my rural private practice clinic for at least 2 weeks in order to protect my patients from potential unneeded exposure, to protect my staff and myself (not to mention our families) and to “flatten the curve”. I suspect that the closure will be much longer. We need to fight for tele-health in order to effectively reach out to our patients and provide a service that can patch them through effectively without unneeded exposure to them or to us. Continuing to see patients in the clinic who are not in urgent need is,in my opinion, as bad as going to work sick. Is there hope on the horizon to be able to offer more than e-visits to our patients?

      Posted by Melinda McConnell -> =KY\DK on 3/20/2020 5:46 PM

    • I have two questions after reviewing all of this helpful information: 1. What are the reimbursement rates for G2061-G2063? 2. If there was more than one date where patient care was initiated and an e-visit took place during the 7 day window, what date of service do you bill?

      Posted by Juliann S. on 3/20/2020 7:11 PM

    • As a Clinical Psychologist, who sees patients in SNFs, I’m at loss as to how I can continue continuity of care during this “lock-down”. I can provide care through FaceTime or Messenger, but the patients cannot request the service. How to bill for psychotherapy by the above modes?

      Posted by Wes Ledom, Ph.d. on 3/21/2020 8:47 AM

    • Regarding reimbursement rates: use the Medicare Fee Schedule Calculator on APTA's website. You need to be a member. If you are not a member, you will need to do the legwork and use the CMS Physician Fee Schedule link provided in the intro portion of this communication. These are time based codes. If I spend a total of 25 minutes with a patient during a 7 day period, I can bill one unit of G2063 and will be reimbursed $33.72 (specific to my geographic location). MCR will pay 80% and the balance is either billed to secondary insurance or to the patient. For example, if I have an established patient who I initially saw in person and established a home exercise program for them and they contact me regarding safety, pain, progression, etc. and I spend 10 minutes reviewing their status and provide guidance on the issues they raised as it relates to my established plan of care. They contact me 2 more times during the 7 day period (which began with the first e-visit) and I spend another 10 minutes on the second e-visit and 5 minutes on the 3rd e-visit. Total time spent during the 7 days = 25 minutes. At the end of the 7 day period (calendar days), I can bill 1 unit of G2063 which is for >21 minutes. (I am not sure if I can then begin another 7 day period) Remember, this is not treatment. You are assessing based on their input or what you observe via a HIPPA compliant video platform and providing your professional advice and guidance. That will vary patient to patient. PTA's cannot do e-visits. They require the skills and training of a PT/OT/SLP. Always check your state practice act. However, this is not telerehab or Telehealth and may not be addressed. If so, ask your state board for clarification specific to service codes G2061-G2063. Non-medicare insurance will need to be confirmed separately. Some have parity clauses which may allow you to actually treat patients via Telehealth and be paid according to their policy. Check and double check. Try to find a written explanation vs a verbal response. Disclaimer: This is my interpretation. Check validation sources, such as CMS.

      Posted by Thomas Gangemi -> =JP]B on 3/21/2020 11:00 AM

    • Excellent, excellent! However, when it was all said and done your HIPAA section, question 47, implies we can't use Facetime, Skype ( nd presumably Zoom,etc) for E visits. Then WHAT mode/platform can we use for E visit?!! Webinar said telephone was ok, but here you say to check with the MAC regarding telephone E -visit.

      Posted by Dennis E on 3/21/2020 3:19 PM

    • In the many articles I've gone through, I thought that Medicare guidelines are to bill for a video/telemedicine visit using just the 02 POS and not a modifer. Also that private insurances need the 95 modifier. All this information is confusing as to what codes/modifiers to use & what will actually get paid. Clarity is needed!!

      Posted by Maggie J. on 3/21/2020 4:43 PM

    • While billing for E visit by an MD, for office visit, what modifier shall we use against office visits .. For Ex: 99214- ? especially for Medicare, or BCBS..do we have give modifier 95 for both Evisit and Telemedicine visits?

      Posted by Namrata on 3/22/2020 1:18 PM

    • Can telehealth be used with IPSIDD clinic services /Article 16 clinics in NYS presently on program?

      Posted by theresa hance on 3/23/2020 11:07 AM

    • At present I am told that the e-visit process does not apply to hospital based therapy departments that bill for services on the UB form. Does anyone have information to suggest hospital based services will be able to use this in the future?

      Posted by Ken Berkes on 3/23/2020 11:49 AM

    • I too am curious to see how this applies to school based PT in NJ. My school is looking to possibly do e- services (they are saying tell-health) and I want to be able to provide the appropriate care based on these guidelines. Please let me know how this affects school based therapy. Thank you!

      Posted by Stephanie Gambino on 3/23/2020 12:17 PM

    • The information is scattered. We can only bill for e-visits, so will that require a modifier? CR or 95?Does CR modifier only apply with Medicare or is it for all payers billing as non-institutional? Can we bill e-visits and telehealth codes along with common codes?

      Posted by Amber on 3/23/2020 12:32 PM

    • Thank you for the information very helpful appreciate updates as well

      Posted by LYDIA GOMEZ on 3/24/2020 10:02 AM

    • What are the rules for e-visits across state lines? We practice on the border of PA/NJ. We have patients in NJ but are licensed in PA only. Can we do e-visits with our NJ residing patients?

      Posted by Billie McDonald on 3/25/2020 10:34 AM

    • From approved Assembly Bill No. 415 (3) “Health care provider” means a person who is licensed under this division. Given that PTAs hold a license, I imagine they are not intended to be excluded from providing telehealth services when appropriate? As mentions by others in the forum, E-visits are a different service than telehealth. In this changing landscape, does anyone in this forum or at the APTA have further definitive information regarding the role of PTAs in telehealth?

      Posted by Katherine Sheehan on 3/25/2020 2:48 PM

    • Thank you for compiling all of this information. I am concerned about question Nos. 31 & 36. Together, they state that there's a lack of clarity around whether or not a provider can bill for an e-visit more than once in an episode of care, also that these e-visit codes aren't meant to be used for successive 7-day/ weekly appointments. My question is how can this be a viable option for businesses and how is this an ethical solution for patients who need weekly supervised exercise during this coronavirus quarantine?

      Posted by kristen on 3/25/2020 10:56 PM

    • I would like clarification on whether or not e-visits are billable by an hospital outpatient therapy department that are billed on a UB-04.

      Posted by Anne Deutschman on 3/26/2020 8:03 AM

    • This is all great information! I am in a hospital based outpatient therapy department. I am not sure this is the platform, but I have been looking for more comprehensive information regarding our liability with e-visits or telehealth and mal practice coverage?

      Posted by Theresa Ryan -> =GUbDI on 3/26/2020 8:38 AM

    • what codes would I use to bill bcbs telehealth visit and also the e -visit ??? Thanks, cindy

      Posted by cindy on 3/26/2020 11:56 AM

    • RE FAQ #30: Can you clarify please? Would this mean (date examples for ease of math) if a patient was evaluated in the clinic on March 1, he could not get an e-visit until March 8, and then could not get another clinic visit until March 16? Thank you.

      Posted by Christine on 3/27/2020 9:17 AM

    • I am confused with the modifiers to use. For Commercial insurances, do you use 95 or GT for a Telehealth Audio and visual visit? And when do you use the modifier CR? I understand that Medicare and Medicare Advantage plans you do not use any modifiers but an 02 in the POS, is this correct? Please advise.

      Posted by Jenny Ellis on 3/27/2020 9:54 AM

    • How are others documenting time for e-visits. We use Epic My Chart. The back and forth between the provider is sll in the chart. Do they have to create a separate note if all the decision making, assessment, and management are usually in the mychart communication. Do they add time to the mychart note that is going back to the patient? Or would they have to do a separate chart note to document time?

      Posted by Jennifer P Crowell on 3/30/2020 6:49 PM

    • We are also looking for clarification on whether or not e-visits billing applies to acute and rehab hospital outpatient therapy departments. Can you provide further guidance as we are unable to find clarification.

      Posted by Lisa Haynes on 3/31/2020 10:23 AM

    • I don't believe the e-visit is an ethical solution for patients who need weekly supervised exercise during this coronavirus quarantine? I treat women recovering from breast cancer, many in active chemotherapy treatment or radiation or just finishing up treatment or recently out of a mastectomy or reconstructive surgery. I know it is the right and best thing to be at least having ZOOM or facetime visits with them weekly to lead them through exercises, progress/change/observe for posture & balance issues, etc and to walk them through lymphedema management, massage and scar tissue massage by sending them videos, handouts, etc. I did a facetime session today for free with a patient that just finished chemo and at the end of the session she said, "Can we schedule this twice a week. I really need this right now with all the work I am doing from home. I am getting really tight." I told her I don't know what to do! Can I just charge "cash pay" rate for my sessions on Zoom or facetime and like a chiropractor does have the patient at the end of the month submit a "superbill" of each visit she paid for and then she can get reimbursed? I believe the telehealth info is only going to stress me out figuring all the rules out and is not what my patients need so any help on providing one-on-one face to face video care would be greatly appreciated

      Posted by Paige C Sims on 3/31/2020 11:52 PM

    • I have just received claims that where billed for E visits that we billed G2063 and or G2062 we applied the GP modifier and the CR modifier. The claims were sent back stating " the procedure code is inconsisten with the modifer used or a required modifier is missing. Do you have any guadiance. These were sent to First Coast Medicare part B in Florida.

      Posted by Lori Windstein on 4/2/2020 10:16 AM

    • We just received our first claims back from Medicare that we billed with the G2063 and G2062 along with the modifiers CR and GP. They are denied stating we are not eligible to perform this service and that this provider type/specialty may not bill this service. Is this happening to anyone else and is there any further guidance on this?

      Posted by Ashley on 4/2/2020 5:28 PM

    • @Lisa: In the interim final rule released March 30, CMS described e-visits as “sometimes therapy” services that require the “private practice” PT to include the GP modifier on the claim. Given this statement and reference to “private practice” therapists, it is unclear whether institutional settings can bill e-visits. As we continue to seek clarification from CMS, we encourage providers to check with their Medicare Administrative Contractor. We also anticipate CMS will be releasing additional guidance in the very near future that will hopefully better address this question. We apologize we don’t have an explicit answer at this point.

      Posted by APTA staff on 4/2/2020 7:04 PM

    • @Lori and @Ashley: Thank you for bringing this to our attention. It sounds as if the MACs have not updated their claims processing systems to reflect the change in policy allowing PTs to bill e-visit codes G2061-G2063. Please continue to check with your MACs before submitting claims to ascertain when their systems might be set up to properly process these claims. APTA also has brought this to CMS’ attention. Please don’t hesitate to reach out to us at advocacy@apta.org if you would like to discuss in further detail.

      Posted by APTA staff on 4/3/2020 8:49 AM

    • CMS is now allowing telehealth for PT, OT and speech visits. See website below for details and the following for CPT codes covered. Still trying to read more about modifiers or POS. https://www.cms.gov/files/document/covid-19-physicians-and-practitioners.pdf https://www.cms.gov/Medicare/Medicare-General-Information/Telehealth/Telehealth-Codes

      Posted by Andrea on 4/3/2020 5:12 PM

    • If we work in a nursing home and rehab center we were told that prn’s are not allowed in our facility anymore ,as a Pta what do I do when we need a 10 day visit or an eval or even a recert . We dont have a full time PT and rely on a consistent prn PT for now ,what do we do to keep working within our scope. The mayor of San Antonio just announced that it is prohibited for therapist and other professionals to work in multiple faculties.

      Posted by David Puente on 4/4/2020 11:05 AM

    • @Andrea: Although the March 30th CMS rule adds some PT, OT, and SLP CPT codes to the list of services covered under the Medicare Physician Fee Schedule when furnished as telehealth, CMS did not expand the types of providers eligible to furnish telehealth. CMS acknowledges in the rule that the majority of the therapy codes are furnished over 90 percent of the time by therapy professionals, but that therapists are not on the statutory list of eligible distant site practitioners. Specifically, CMS states on page 37 of the IFC that current Medicare law does not allow telehealth services to be furnished by therapists under SSA 1834(m): "However, it was noted that the statutory definition of distant site practitioners under section 1834(m) of the Act does not include physical therapists, occupational therapists, or speech-language pathologists, meaning that it does not provide for payment for these services as Medicare telehealth services when furnished by physical therapists, occupational therapists, or speech-language pathologists." APTA is aggressively advocating for CMS to take immediate action to add therapists as telehealth providers during this public health emergency. We also encourage individuals to take action by submitting comments to CMS, urging the agency to use its waiver authority to add therapists as telehealth providers using the template letter provided here. https://www.apta.org/RegulatoryIssues/TakeAction/

      Posted by APTA staff on 4/6/2020 8:50 AM

    • @David: Ensure you are practicing within your scope of practice as defined by your state practice act as well as payer policy guidelines. For example, under Medicare, as stated in the Medicare Benefit Policy Manual Chapter 15 Section 230: PTAs may not provide evaluative or assessment services, make clinical judgments or decisions; develop, manage, or furnish skilled maintenance program services; or take responsibility for the service. They act at the direction and under the supervision of the treating physical therapist and in accordance with state laws. https://www.cms.gov/media/125221

      Posted by APTA staff on 4/6/2020 8:51 AM

    • Can you bill from an Hospital Out Patient Department setting? Is there a REV code or something for the facility to bill or would you only bill the professional portion?

      Posted by Jana on 4/7/2020 7:27 AM

    • Can you do an e-visit more than once after a 7-day period has been billed? For example: Can you do an e-visit once a month?

      Posted by Billie Jo Davis on 4/8/2020 1:40 PM

    • Has there been any progress about 1) Adding PTs to the Medicare list of approved telehealth providers (last info from staff on 4/6) 2) Allowing more than one 7 day period of evisits per patient (last info from APTA staff on March 18) Thanks for your help.

      Posted by Kimi on 4/9/2020 3:43 PM

    • @Jana: You will have to verify with each payer whether an e-visit or telehealth services can be billed via a UB-04. We are aware that UHC and Aetna allows for billing of telehealth services via the UB-04. As for Medicare – CMS has not yet clarified whether e-visits and other similar services can be billed via a UB-04 or solely by the 1500 professional claim form. We expect CMS to be issuing additional guidance on this topic in the very near future.

      Posted by APTA staff on 4/10/2020 8:16 AM

    • @Billie Joe: We have asked CMS to clarify whether an e-visit can be billed during more than one 7-day period and are hoping to have an answer soon.

      Posted by APTA staff on 4/10/2020 8:16 AM

    • @Kimi: Regarding e-visits: We have asked CMS to clarify whether an e-visit can be billed during more than one 7-day period and are hoping to have an answer soon. Regarding adding PTs as telehealth providers under Medicare: Although CMS has added some PT, OT, and SLP CPT codes to the list of services covered under the Medicare Physician Fee Schedule when furnished via telehealth, CMS has not yet expanded the types of providers eligible to furnish telehealth. APTA is aggressively advocating for CMS to take immediate action to add therapists as telehealth providers during this public health emergency. We also encourage individuals to take action by submitting comments to CMS, urging the agency to use its waiver authority to add therapists as telehealth providers using the template letter provided here. https://www.apta.org/RegulatoryIssues/TakeAction/ Here is where the federal policy stands currently: PTs can furnish under Medicare the following services (referred to as communication technology-based services by CMS): • Remote evaluation of recorded video/images (G2010) • Virtual check-in (G2012) • E-visits (G2061-G2063) • Telephone assessment and management services (98966-98968) Please watch APTA’s webpage for further updates: https://www.apta.org/telehealth/.

      Posted by APTA staff on 4/10/2020 8:17 AM

    • If a patient is scheduled in the clinic for a video appointment because they are having other services (due to COVID-19) and the provider actually feels the need to go see the patient, can an E & M be charged at that time vs. the telemed visit?

      Posted by Jo on 4/10/2020 2:18 PM

    • @Jo: Please send your question to advocacy@apta.org.

      Posted by APTA staff on 4/13/2020 8:37 AM

    • Are we able to bill multiple codes included in the technology-based services in the same seven-day period? For example, can we bill for an E-visit (G2062) and a virtual check-in (G2021) in the same or two separate daily notes if both services were provided in the same seven-day period?

      Posted by Andrew Velasco on 4/16/2020 3:05 PM

    • BCBS has rejected code 99442 for teleheath however Medicare paid already. what code are you using for Comercial Insurances??? thank you in advance.

      Posted by EDITH on 4/21/2020 3:37 PM

    • @Andrew: This may be permissible, assuming the patient initiates each and consent is obtained, particularly given the cost-sharing/deductible implications for each service. Please also note that while the e-visit code is based on accumulated time spent during a 7-day period, the virtual check-in (G2012) is not. For more information: http://www.apta.org/Telehealth/COVID-19/Modalities/

      Posted by APTA staff on 4/22/2020 8:43 AM

    • @Edith: CPT code 99442 is an E/M code which is not reimbursable when billed by physical therapists. It is actually confusing the Medicare would have reimbursed for this code. The code that describes the same service when billed by qualified healthcare professionals (such as physical therapists) is 98967. This is the code that should be billed for all payers including Medicare. Please see the information posted at the link below for more details related to the telephone assessment and management services. Also, just as clarification, Medicare does not consider these codes to be telehealth, they are considered communications based technology codes. http://www.apta.org/Telehealth/COVID-19/Telephone-Assessment-Guide/ If you have further questions, please contact us at advocacy@apta.org

      Posted by APTA staff on 4/22/2020 9:04 AM

    • I continue to receive denials for G2062 and G2063 with POS 11 and GP and CR modifiers. Has anyone had luck actually getting these paid?

      Posted by Allison Worster on 5/12/2020 7:50 PM

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