Recent increases in copays and deductibles have made collection at time of service critical for the financial health of physical therapy practices. To help members in this administrative function, APTA has launched a new resource titled Collection of Copays, Deductibles, and Other Patient Fees: Best Practices for Physical Therapists. Two new podcast recordings and transcripts complement this resource. Collecting Patient Fees: An Overview reviews compliance issues related to copay collection and describes the relevant resources available for members on this topic. The second podcast, Collecting Patient Fees: One Practice's Success Story, is an interview with a director of operations at a physical therapy private practice who describes a fresh approach for successful collection of patient fees.
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