A new tool available from the Joint Commission Center for Transforming Healthcare aims to help health care organizations with the process of passing necessary and critical information about a patient from 1 caregiver to the next, or from 1 team of caregivers to another, to prevent miscommunication-related errors.
The Hand-off Communications Targeted Solutions Tool™ (TST) is an application that guides health care organizations through a step-by-step process to accurately measure their organization's actual performance, identify their barriers to excellent performance, and direct them to proven solutions that are customized to address their particular barriers.
Using TST and the solutions from the center's Hand-off Communications Project, health care organizations have reduced readmissions by 50%, and have reduced the time it takes to move a patient from the emergency department to an inpatient unit by 33%, says the Joint Commission. Health care organizations also report an increase in patient and family satisfaction, staff satisfaction, and successful transfers of patients.
TST is available on the Joint Commission's new Transitions of Care Portal.
A "Hands-On Approach to 'Hand Off' Communication," which appeared in the April 2010 issue of PT in Motion, provides an overview of APTA's position statement titled Physical Therapist of Record and "Hand Off" Communication.