Tuesday, July 09, 2013 MACs Want to Know: How's Our Service? Physical therapists and other health care providers now have a chance to rate their Medicare Administrative Contractors (MACs). The Centers for Medicare and Medicaid Services (CMS) is launching a new provider satisfaction measuring tool, the MAC Satisfaction Indicator (MSI) and in preparation is building a registry of participants. CMS will gather contact information from the registered Medicare fee-for-service providers from which to draw a random sample who will have an opportunity to express their level of satisfaction with their MAC. CMS and the MACs will use the results of the MSI to improve their service to all Medicare fee-for-service providers. Registration opened yesterday, July 8, and should take less than 1 minute to complete. Please visit the Medicare Contractor Satisfaction Indicator webpage for more information.