The policy and procedure manual plays an important role in every business and organization, and physical therapy is no exception. The development and enforcement of policies and procedures is an important responsibility of physical therapist (PT) managers.
A well-written and comprehensive manual communicates to both internal and external stakeholders the rules, regulations, and processes that govern an entity. Policy and procedure manuals are integral to the orientation and training of new and current staff; ensuring compliance with laws, regulations, and accrediting organizations; and promoting consistency, safety, and best practices.
A poorly developed manual, conversely, fosters confusion and inconsistency, increasing the risk that laws, regulations, and health and safety standards will be violated. Even worse, an inadequate manual can heighten the risk of injury or harm to patients and employees, and place the organization at risk for lawsuits and other damages. Taking the time to carefully and accurately develop and maintain policies and procedures, therefore, is an important investment for all managers.