Online Reviews: Helpful or Hurtful?
As APTA gears up to launch a robust consumer information portal at MoveForwardPT.com this spring, I came across an interesting opinion piece by an MD on the use of online physician review sites. The writer discusses how a negative review by a patient helped him and his office staff improve their patient care and turn a potentially damaging public relations situation into a positive one.
With the help of APTA sections and a team of professional consumer health information writers, MoveForwardPT.com is evolving into a dynamic portal that will have a very meaningful level of information and interactivity. While online reviews of physical therapists are not a planned feature of the new portal, the article piqued my interest and made me wonder how physical therapists might react to the possibility of being reviewed online. Should we consider this feature as the site evolves in the future? What are your thoughts regarding online reviews not only of physical therapists, but also of other health care professionals?
If you will be attending Combined Sections Meeting (CSM) next week in New Orleans and would like to take a sneak peek of MoveForwardPT.com’s new consumer information portal, please stop by Booth #950 and tour the site and let us know what you think of the features that are currently planned, as well as what you’d like to see in the future.