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A member of the Information Technology department that implements efforts to support organizational priorities and activities within the Information Technology department. Supports unit efforts with a focus on departmental contributions to systems and data, and, operations strategies for Association.   Participates and support efforts  for appointed and member volunteer groups and APTA leadership. Supports preparation of compliance requirements and documents and seeks out opportunities for continuous quality improvement in department activities.  Effective champion of the Association vision, mission and brand.  

Principal Functions

This position:

  • Implements work plans related to respective activities of the Information Technology department which align with organizational priorities and the Association’s  systems and data, and operations strategies
  • Prepares and completes required departmental compliance forms as outlined below including ensuring required information is accurate for timely submission of all required forms
  • Contributes to and implements recommendations on advancing operations within the department to gain efficiencies, and grow revenue, if applicable. 
  • Contributes to quality assurance and continuous quality/performance improvement in department activities, including supporting department director, and unit leader in annual assessments of respective budget activities described above
  • Supports the Knowledge and Technology team in the implementation of the Association’s programs, priorities, and projects in partnership with department director and staff colleagues
  • Prepares in consultation with the Director, department level data which supports and aligns with the APTA data strategy 


  • Bachelor's degree in Computer Science or equivalent experience
  • Information Technology or related focused technical training
  • 3+ years' experience in a combination of Information Technology, Technical Support, or Application Administration
  • Experience with Microsoft Dynamics CRM a plus
  • Exceptional verbal and written communication skills
  • Extraordinary customer service and relationship management experience
  • Critical thinking skills

How to Apply

Apply Online

Equal Opportunty Employer
Principals Only. Position is located in Alexandria, VA.