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Support personnel play valuable roles in the operations of physical therapy operations, as they do in other professions and businesses. But such staff should not be expected to assume certain responsibilities. Consider the following scenario.

Non-Benign Neglect

Lydia heads the physical therapy department at a large hospital. It's a demanding job that involves many administrative, professional, personnel, and logistical issues. Given all that, she sometimes chafes at added personal responsibilities such as fulfilling continuing competency requirements to retain her license and the process of license renewal itself.

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