Skip to main content

The gut reaction for many therapists who read that title is "Of course, I give high-quality care." For some, it may bring about uncomfortable questions or shame. Let me be clear, that is far from the intent of this article.

Physical therapy is a powerful method to help people live healthier and more fulfilled lives, and our profession is filled with people providing excellent care. With that said, I hope to foster frequent critical thinking around the question of knowing when you’re providing high-quality care.

Measuring quality of care can be challenging. Practices and insurance companies have attempted to quantify quality through specific measures including cancellation rates, online reviews, self-discharge rates, referrals, outcome measures, and satisfaction scores.

Unfortunately, these measures bring their share of issues. Some variables are outside of our control.

Log in or create a free account to keep reading.


Join APTA to get unlimited access to content.


You Might Also Like...

Article

Medicare Participation: You Have Options

Jun 25, 2025

First time enrolling in Medicare? Looking to change your participation status? This resource serves as your guide to the two types of Medicare participation

Article

APTA Champions Return of Bill to Expand Access to Pelvic Health Physical Therapy

Jun 24, 2025

APTA and APTA Pelvic Health are advocating to improve access to vital postpartum care, including pelvic floor physical therapy. This persistence is paying

Article

APTA Advocacy Leads to Direct Access for Millions Covered by Aetna

Jun 17, 2025

The Big Picture of Aetna’s Policy Change In response to ongoing advocacy efforts by APTA, Aetna has updated its physical therapy policy to provide unrestricted