Skip to main content

The gut reaction for many therapists who read that title is "Of course, I give high-quality care." For some, it may bring about uncomfortable questions or shame. Let me be clear, that is far from the intent of this article.

Physical therapy is a powerful method to help people live healthier and more fulfilled lives, and our profession is filled with people providing excellent care. With that said, I hope to foster frequent critical thinking around the question of knowing when you’re providing high-quality care.

Measuring quality of care can be challenging. Practices and insurance companies have attempted to quantify quality through specific measures including cancellation rates, online reviews, self-discharge rates, referrals, outcome measures, and satisfaction scores.

Unfortunately, these measures bring their share of issues. Some variables are outside of our control.

Log in or create a free account to keep reading.

Join APTA to get unlimited access to content.

You Might Also Like...


Busting Payment Myths (and Regulating Your Expectations), Part 5

Aug 04, 2020

In an effort to get everyone on the same page, I'm debunking some of the most prevalent Medicare myths I've been seeing lately on social media and in other


Busting Payment Myths (and Regulating Your Expectations) Part 4

Jul 29, 2020

Dry Needling Payment, Telehealth Audits


The ADA Turns 30 This Year. That's a Big Deal for PTs, PTAs — and Me

Jul 24, 2020

The ADA facilitated vast improvements in the ability of the physical therapy profession to improve the health of patients.