These are keys to avoiding claim denials and improving patient and client satisfaction.

Verification of patients' and clients' insurance coverage eligibility by health care providers is all too frequently neglected, resulting in claims denials for billing errors such as missing information, submission of duplicate forms, and provision of unauthorized treatment or services. At the same time, changes in the health care environment are driving the need for seamless verification of eligibility and benefits, given such forces as Affordable Care Act (ACA) marketplaces and health care pricing transparency, and the ever-present threat of identity theft.